Decisions made by managers at the DVLA driving licence body have meant a “catastrophic” processing backlog of 1.4 million cases, a union says. Mark Serwotka, head of the Public and Commercial Services union, said if staff were allowed to work from home the backlog could be reduced. He told Transport Committee MPs other members of the civil service “were tearing their hair out” at the DVLA. He said it is a “stain” on the reputation of the civil service. Mr Serwotka said the DVLA are “refusing to engage in a proper discussion.” The UK is coming out of a Pandemic and workers should be working, working from home has been a skive.
Oct 2021. The State of the UK
